Returns Policy & Refunds

All of our pieces are handcrafted in limited quantities and each item purchased on preorder is made especially for you and reserved in our shipment. We ask that you choose carefully as facilitating an exchange or refund can incur additional fees and costs.

It is also important to note that our handmade pieces are not designed to be perfect. Each bead will be unique in shape, colour and size. The frames and wire may tarnish over time and this is all part of the natural charm of the product. 

  1. We are not mass producers and most of our pieces are custom made. However, if you ordered an item that was in stock and change your mind, we will accept a return and refund so long as it is not a bespoke colour, size or style ordered specifically for you. If the item was pre ordered, it will be at klaylifes discretion if a refund can be applied (i.e. if we are confident we can resell it, we will but if it is a style/colour/size we don't often sell, a refund may be declined)
  2. In the event of this, you will need to contact us within 7 days of receiving the item to arrange a return.
  3. The item will need to be meticulously packed in its original packaging and return shipping will need to be covered by you, the buyer.
  4. Please note that we subsidise our freight to the buyer but cannot subsidise return freight.
  5. Once the item is received and inspected, if it is in perfect condition a refund for the piece will be issued. If damage is incurred by a courier in the return process, klaylife cannot be held liable and credit / exchange will not be issued.
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