Shipping & Delivery
We offer FREE shipping on our rugs to Australian metro locations. If you're based out of Australia, please contact us
Returns Policy & Refunds
- We are not mass producers and most of our pieces are custom made. However, should you receive the piece and change your mind, we will accept a return and refund so long as it is not a bespoke colour, size or style ordered specifically for you.
- In the event of this, you will need to contact us within 7 days of receiving the item to arrange a return.
- The item will need to be meticulously packed in its original packaging and return shipping will need to be covered by you, the buyer.
- Once the item is received and inspected, if it is in perfect condition a refund for the piece will be issued. If damage is incurred by a courier in the return process, klaylife cannot be held liable and credit / exchange will not be issued.