Shipping & Delivery
* Metro city addresses only (regional locations may incur an additional fee post purchase).
|XL||Freight varies according to location. Contact us for a quote prior to purchase.
Or once purchase is made, we will revert with a shipping fee.
Should you not accept we will provide a full refund.
We send our chandeliers and pendants using fully insured airfreight to your closest International Airport* (as per the rates below) on a CIP basis (Cost, Insurance and Passage).
Under these terms, you, the buyer are responsible for all arrival charges. If you would prefer us to quote on a door to door delivery basis, just get in touch.
We can also offer seafreight rate options should this be required.
Price of item does not include local duties and taxes if applicable.
|XL||Freight varies according to location. Contact us for a quote prior to purchase. Or once purchase is made, we will revert with a shipping fee. Should you not accept we will provide a full refund.|
As a result of the COVID, international freight rates can fluctuate. We therefore reserve the right to review our published shipping rates.
We will always endeavour to meet the rates quoted on our website however should the need arise to review these rates, we will advise all of our clients accordingly before goods are shipped.
In the event of us being unable to ship goods due to Covid 19 related issues, we will offer a full refund or hold the goods with your agreement until more favourable freight rates become available.
Returns Policy & Refunds
- We accept change of mind returns for within 7 days of receipt of purchase.
- Please email firstname.lastname@example.org to request refund or exchange.
- Item to be returned in perfect unused condition and in original packaging.
- Given we are a small business, we cannot cover freight for change of mind returns.
- If damage is incurred by a courier in the return process, klaylife cannot be held liable and refund / exchange will not be issued.
- Once item is received and inspected, a refund will be applied.