Grassy Jute Rug

Grassy Jute Rug

Shipping & Delivery
Returns policy

We offer free shipping on orders over $150, Australia-wide. For orders under $150, there is a flat-rate delivery fee of $35.


Delivery

  • Because all rugs are hand-assembled, your order will be dispatched from the warehouse 3 and a half weeks after your purchase. Once your order has been dispatched, you will receive an email from with the tracking details so you can follow the status of your delivery. After dispatch, the shipping time to most Australian capital cities is usually within 5-10 business days, and up to 15 business days for International deliveries.
  • All dates quoted for delivery are estimated delivery dates only and may be subject to change. In the unlikely event that your rug is damaged during delivery, we will organise and pay for return and exchange or refund.
  • Please note that courier will only deliver during business hours Monday to Friday, 9am-5pm and cannot confirm an exact time/day for delivery.
  • All items will be shipped via courier and will need to be signed for. Delivery is deemed to be effective when the delivery company receives a signed receipt or delivery docket confirming that the goods were received. Sometimes your delivery will be split by the courier company into partial deliveries of larger and smaller items. Please check the number of pieces on the total delivery to make sure none are missed. If the packaging is damaged, please do not sign the delivery docket and contact our Customer Care team immediately.
  • If the delivery is attempted to your address and no one is able to sign for it, then the delivery company will transfer it to a nearby depot and leave a card with a number to call to arrange a re-delivery. Unfortunately, we cannot guarantee that the person making the delivery will specifically follow the location instructions.
  • If you prefer for the parcel to be left at your delivery address in your absence, please select the option “Authority to Leave” when checking out. It is important to consider that if you give us authority to leave the consignment in your absence, then we can no longer guarantee that you will receive your consignment, nor the other factors that can affect your parcel whilst it is sitting unattended – like rain, dirt, damage, theft etc. In this situation, we can only guarantee delivery and quality up to the point that the track and trace tells us the goods were left for you.

Please contact us for a freight price


Delivery

  • Because all rugs are hand-assembled, your order will be dispatched from the warehouse 3 and a half weeks after your purchase. Once your order has been dispatched, you will receive an email from with the tracking details so you can follow the status of your delivery. After dispatch, the shipping time to most Australian capital cities is usually within 5-10 business days, and up to 15 business days for International deliveries.

  • All dates quoted for delivery are estimated delivery dates only and may be subject to change. In the unlikely event that your rug is damaged during delivery, we will organise and pay for return and exchange or refund.
  • Please note that courier will only deliver during business hours Monday to Friday, 9am-5pm and cannot confirm an exact time/day for delivery.
  • All items will be shipped via courier and will need to be signed for. Delivery is deemed to be effective when the delivery company receives a signed receipt or delivery docket confirming that the goods were received. Sometimes your delivery will be split by the courier company into partial deliveries of larger and smaller items. Please check the number of pieces on the total delivery to make sure none are missed. If the packaging is damaged, please do not sign the delivery docket and contact our Customer Care team immediately.
  • If the delivery is attempted to your address and no one is able to sign for it, then the delivery company will transfer it to a nearby depot and leave a card with a number to call to arrange a re-delivery. Unfortunately, we cannot guarantee that the person making the delivery will specifically follow the location instructions.
  • If you prefer for the parcel to be left at your delivery address in your absence, please select the option “Authority to Leave” when checking out. It is important to consider that if you give us authority to leave the consignment in your absence, then we can no longer guarantee that you will receive your consignment, nor the other factors that can affect your parcel whilst it is sitting unattended – like rain, dirt, damage, theft etc. In this situation, we can only guarantee delivery and quality up to the point that the track and trace tells us the goods were left for you.

Returns Policy & Refunds


  1. We want you to love your rug, so if you change your mind and are not completely happy, you may return it within 21 days of receipt for a full refund or exchange. For change of mind returns, you will be liable for organising and paying for return delivery. Natural Rugs is not liable for the loss or damage of the item being returned.
  2. To be eligible for a refund or exchange, the rug must be unused and in its original packaging or equivalent high quality wrapping that you will provide. Rugs that are damaged or soiled will not be accepted for return.
  3. Returns are refunded in the original payment form for the merchandise price. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect.
  4. The value of an item is determined by the amount paid and listed on your invoice. If you are exchanging for a completely different item, the value of the new item is determined by the online listed price at the time your exchange is processed. We cannot apply discounts from past sales/promotions.
  5. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Speak to a product specialist

About Orantan Wool Rug

About Orantan Wool Rug

Natural Rugs Australia is a small family business based in Adelaide Australia. They've been producing natural fibre flooring solutions for over 30 years.

As experts in their field, they are highly experienced in producing premium quality rugs. They use sustainable fibres like Jute, Seagrass, Sisal, Coir and Wool. Their beautiful weaves vary in style from rustic to more contemporary and have a wide variety of rug sizes to suit all types of homes.
All of their rugs are assembled in their Adelaide studio and delivered nationally.

Frequently Asked Questions