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Returns policy

Returns Policy & Refunds


  1. Exchanges are only accepted within 7 days of receipt of sale and only if there is a piece of similar value available to exchange with. These pieces are custom made and one offs so refund is not accepted.
  2. As products are unique, we cannot guarantee an identical replacement for any exchanges. A credit note will be offered in the event of a damaged item.
  3. In order to facilitate a return under these Terms and Conditions, customers must e-mail info@klaylife.com
  4. Goods must be returned in their original packaging with all accessories, and must be in a re-saleable condition.
  5. While we take all care to ensure items are not damaged in transit, occasionally accidents happen. Damaged in transit items will be repaired or replaced with a credit note. Refunds will not be provided.

Speak to a product specialist