Shipping + Delivery

 

LIGHTING

Stock Availability

We endeavour to hold stock of popular colours, however should we need to have your handmade piece custom made, a typical lead-time for our signature chandelier range, including shipping from South Africa, is 12 to 16 weeks. For smaller pieces, we aim for 6-8 weeks. Actual lead-time can vary dependant upon factory loadings, availability of components and transportation. klaylife™ will provide regular updates on the progress of your order and the expected availability.

Domestic Freight - Within Australia 

Product prices displayed on the website do not include the cost of shipping to you from the klaylife™ dispatch point in Melbourne. The order can be collected from klaylife™ at no extra cost, or klaylife™ can arrange shipping for you with a reputable freight company. If you are located outside of a major city centres, please contact us with what style/ size you’re interested in plus your delivery details and we’ll provide a quotation within one business day.

Please note that our standard shipping rates do not include multiple light orders or XL size. Either contact us first for a quote or proceed with your order and we will be in touch within 24 hours to confirm the cost.

International Shipping - Outside Australia 

Please contact us if you would like to enquire about international shipping outside of Australia.  ​

Delivery Day

All shipments must be signed for by the purchaser or a person nominated by the purchaser, so it is important to ensure that someone is there to take delivery.

Sometimes additional people or equipment may be needed to assist with unloading of extra large or heavy items. This will be discussed at the time of order.

WARNING: Some klaylife chandeliers may be too heavy for one person to manage. Ensure safe work practices are used at all times.

IMPORTANT: If a delivery is not able to be effected due to unclear delivery instructions, no suitable person being available to take delivery or the lack of requested additional assistance, additional freight charges will apply. These additional charges will be the responsibility of the Purchaser.

Delivery Time

Standard delivery times to all of the major centres is between 5 and 10 days. There are many factors beyond our control that might affect the accuracy of an estimated date, but all shipments are tracked and progress can be monitored. Delivery times to other areas will be provided as part of the quotation.

JEWELLERY

Free Shipping

Applies to shipping within Australia ONLY. Pending we have the piece(s) in stock, free shipping will take 5-7 business days. Handling time on all in-stock orders is one business day.

Return or Exchange for Change of Mind

We offer a return or exchange for change of mind on unworn, unused, undamaged items with the tags still attached. Returns or exchanges can be made within 14 days of receiving the goods. We do not offer refunds or exchanges on sale items or earrings. Earrings cannot be exchanged or refunded due to hygiene regulations so please choose carefully. We do not refund the shipping cost on any returned orders – only the cost of the actual items returned will be refunded.

Please contact us for Returns address.

We strongly recommend that all returns posted to klaylife have a tracking number. Klaylife is not responsible for any exchanges or returns that go missing or lost on their way to us.

 

Return or Exchange for Faulty Goods

If your goods arrive faulty or damaged, we are more than happy to offer a full refund or exchange on unworn and undamaged faulty items that still have the tags attached. Please email us at info@klaylife.com quoting your order number.

Please understand the beads won’t be perfect circles and the colours will vary slightly. Because the beads are porous, some will absorb the dye more than others. We do not consider this faulty.