Shipping, Delivery + Returns

 

AUSTRALIAN RATES

FREE Shipping for orders $250 and above

FREE Shipping on all jewellery - enter code: klaylifejewellery

$30 Shipping for orders under $250 (cushions, baskets, vases etc)

$10 Shipping for orders under $100

FREE store pickup in Moorabbin, Melbourne

*** All furniture and heavy items will incur additional shipping costs that will be incurred post purchase. Should you reject the freight quote, we will refund the entire order.  

INTERNATIONAL RATES

FREE global shipping on all lighting (excluding XL), wallhangings and Mario Gerth artwork to metro locations

FREE Shipping for all jewellery - use code klaylifejewellery

$30 shipping for bulkier items like baskets and cushions

Freight quote upon request for all furniture and XL chandeliers. 

For international orders (outside of Australia), price does not include local duties and taxes. 

 

LIGHTING

For international orders (outside of Australia), price does not include local duties and taxes. 

Stock Availability

We endeavour to hold stock of popular colours, however should we need to have your handmade piece custom made, a typical lead-time for our signature chandelier range, including shipping from South Africa, is 12 to 16 weeks. For smaller pieces, we aim for 6-8 weeks. Actual lead-time can vary dependant upon factory loadings, availability of components and transportation. We will provide regular updates on the progress of your order and the expected availability.

 

Free Global Shipping To Metro Areas. 

Metro areas are approximately 15-20km from the city centre of capital cities and is determined by local shipping partners. Please contact us to confirm if you are within the free shipping zone, or for a quote. 

Please note this does not include XL pieces. Please contact us for a freight quote. 

Free shipping applicable to online orders only and not wholesale and / or trade discounts.  

Delivery Day

All shipments must be signed for by the purchaser or a person nominated by the purchaser, so it is important to ensure that someone is there to take delivery.

Sometimes additional people or equipment may be needed to assist with unloading of extra large or heavy items. This will be discussed at the time of order.

WARNING: Some klaylife chandeliers may be too heavy for one person to manage. Ensure safe work practices are used at all times.

IMPORTANT: If a delivery is not able to be effected due to unclear delivery instructions, no suitable person being available to take delivery or the lack of requested additional assistance, additional freight charges will apply. These additional charges will be the responsibility of the Purchaser.

Delivery Time

Standard delivery times to all of the major centres is between 5 and 10 days. There are many factors beyond our control that might affect the accuracy of an estimated date, but all shipments are tracked and progress can be monitored. Delivery times to other areas will be provided as part of the quotation.

JEWELLERY

Free Global Shipping

Applies to all orders world wide. Pending we have the piece(s) in stock, free shipping will take 3-7 business days. Handling time on all in-stock orders is one business day.

Return or Exchange for Change of Mind

We offer a return or exchange for change of mind on unworn, unused, undamaged items with the tags still attached. Returns or exchanges can be made within 14 days of receiving the goods. We do not offer refunds or exchanges on sale items or earrings. Earrings cannot be exchanged or refunded due to hygiene regulations so please choose carefully. We do not refund the shipping cost on any returned orders – only the cost of the actual items returned will be refunded.

Please contact us for Returns address.

We strongly recommend that all returns posted to klaylife have a tracking number. Klaylife is not responsible for any exchanges or returns that go missing or lost on their way to us.

 

Why do we have various shipping rates? 

Shipping rates in each state and country can greatly vary and we need to ensure the appropriate amount of shipping costs is being fairly distributed. 

 

Return or Exchange for Faulty Goods

If your goods arrive faulty or damaged, we are more than happy to offer a full refund or exchange on unworn and undamaged faulty items that still have the tags attached. Please email us at  info@klaylife.com quoting your order number.

Please understand the beads won’t be perfect circles and the colours will vary slightly. Because the beads are porous, some will absorb the dye more than others. We do not consider this faulty.

 

Wall hangings 

Returns Policy & Refunds

1. Exchanges are only accepted within 7 days of receipt of sale.

2. As products are unique, we cannot guarantee an identical replacement for any exchanges. A credit note will be offered in the event of a damaged item. 

3. In order to facilitate a return under these Terms and Conditions, customers must e-mail info@klaylife.com

4. Goods must be returned in their original packaging with all accessories, and must be in a re-saleable condition. 

5. While we take all care to ensure items are not damaged in transit, occasionally accidents happen. Damaged in transit items will be repaired or replaced with a credit note. Refunds will not be provided. 

 

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