Australian Shipping Rates

Lights

* Metro city addresses only (regional locations may incur an additional fee post purchase).

Other

All furniture will incur additional shipping costs that will be incurred post purchase. Should you reject the freight quote, we will refund the entire order.

Additional Info

• We hold a small amount of stock of popular colors and sizes for most items
• Items in stock will be shipped within 5-7 business days from our warehouse
• Standard shipping & courier time frames apply for domestic and international orders
• Should we need to order your light into production or customize your order, lead time will be up to 12-16 weeks
• Shorter lead times are available upon request
• Feel free to contact us to check stock availability or any questions relating to shipping

International Shipping Rates

As a direct result of the Covid 19 Pandemic, international freight rates have increased dramatically making many destinations virtually impossible to service. We therefore reserve the right to review our published shipping rates for our International freight.

We will always endeavour to meet the rates quoted on our website however should the need arise for us to review these rates, we will advise all of our clients accordingly before goods are shipped.

In the event of us being unable to ship goods due to Covid 19 related issues, we will offer a full refund or hold the goods with your agreement until more favourable freight rates become available.

Please contact us should you have any queries in this regard.

Lights

• We send our chandeliers and pendants using fully insured airfreight to your closest International Airport* (as per the rates below) on a CIP basis (Cost, Insurance and Passage).
• Under these terms, you, the buyer are responsible for all arrival charges. If you would prefer us to quote on a door to door delivery basis, please Contact us .
• We can also offer FCL and LCL sea-freight rate options should this be required. See our FAQ's for more information about these options.
• For international orders (outside of South Africa + Australia), price of item does not include local duties and taxes if applicable.
• Contact us should you have any queries regarding the above

* klaylife reserves the right to determine the viability of shipping to an International destination at the rates shown.

Other

*** All furniture will incur additional shipping costs that will be incurred post purchase. Should you reject the freight quote, we will refund the entire order.

Lighting

For international orders (outside of Australia), price does not include local duties and taxes.

Stock Availability

We endeavour to hold stock of popular colours, however should we need to have your handmade piece custom made, a typical lead-time including shipping from South Africa, is 12 to 16 weeks. Actual lead-time can vary dependant upon factory loadings, availability of components and transportation. We will provide regular updates on the progress of your order and the expected availability.

Retail Trade - please contact us to discuss your special freight rates applicable.

Delivery Day

All shipments must be signed for by the purchaser or a person nominated by the purchaser, so it is important to ensure that someone is there to take delivery.

Sometimes additional people or equipment may be needed to assist with unloading of extra large or heavy items. This will be discussed at the time of order.

WARNING: Some klaylife chandeliers may be too heavy for one person to manage. Ensure safe work practices are used at all times.

IMPORTANT: If a delivery is not able to be effected due to unclear delivery instructions, no suitable person being available to take delivery or the lack of requested additional assistance, additional freight charges will apply. These additional charges will be the responsibility of the Purchaser.

Delivery Time

Standard delivery times to all of the major centres is between 5 and 10 days. There are many factors beyond our control that might affect the accuracy of an estimated date, but all shipments are tracked and progress can be monitored. Delivery times to other areas will be provided as part of the quotation.

Return or Exchange for Change of Mind

We offer a return or exchange for change of mind on unworn, unused, undamaged items with the tags still attached. Returns or exchanges can be made within 14 days of receiving the goods. We do not offer refunds or exchanges on sale items or earrings. Earrings cannot be exchanged or refunded due to hygiene regulations so please choose carefully. We do not refund the shipping cost on any returned orders – only the cost of the actual items returned will be refunded.

Please contact us for Returns address.

We strongly recommend that all returns posted to klaylife have a tracking number. Klaylife is not responsible for any exchanges or returns that go missing or lost on their way to us.

Why do we have various shipping rates?

Shipping rates in each state and country can greatly vary and we need to ensure the appropriate amount of shipping costs is being fairly distributed.

Return or Exchange for Faulty Goods

If your goods arrive faulty or damaged, we are more than happy to offer a full refund or exchange on unworn and undamaged faulty items that still have the tags attached. Please email us at info@klaylife.com quoting your order number.

Please understand the beads won’t be perfect circles and the colours will vary slightly. Because the beads are porous, some will absorb the dye more than others. We do not consider this faulty.

Wall hangings

Returns Policy & Refunds

1. Exchanges are only accepted within 7 days of receipt of sale and only if there is a piece of similar value available to exchange with. These pieces are custom made and one offs so refund is not accepted.
2. As products are unique, we cannot guarantee an identical replacement for any exchanges. A credit note will be offered in the event of a damaged item.
3. In order to facilitate a return under these Terms and Conditions, customers must e-mail info@klaylife.com
4. Goods must be returned in their original packaging with all accessories, and must be in a re-saleable condition.
5. While we take all care to ensure items are not damaged in transit, occasionally accidents happen. Damaged in transit items will be repaired or replaced with a credit note. Refunds will not be provided.