Returns Policy & Refunds

All of our pieces are handcrafted in limited quantities and each item purchased on preorder is made especially for you and reserved in our shipment.

It is also important to note that our handmade pieces are not designed to be perfect. Each piece is hand-formed and glazed by our ceramicist, so variation in shape, colour and surface texture is inherent to it and part of its natural charm.

1. We offer a 14 day change of mind return on standard pieces, in stock or pre ordered, sale items included. Contact us within 14 days of receiving your item to arrange a return. Bespoke colours, sizes or styles made specifically for you can't be returned.
2. The item will need to be meticulously packed in its original packaging and return shipping will need to be covered by you, the buyer. We subsidise our freight to the buyer but cannot subsidise return freight.
3. Once the item is received and inspected, if it is in perfect condition a refund for the piece will be issued. If damage is incurred by a courier in the return process, klaylife cannot be held liable and credit / exchange will not be issued.