Shipping policy

Shipping

We ship Australia wide from our Melbourne warehouse. Lighting and smaller pieces are sent with tracked couriers, and larger furniture pieces travel with specialist freight carriers. Shipping is calculated at checkout.

Our handmade and made to order pieces have a lead time, shown on each product page. In stock items are dispatched as quickly as possible. Selected furniture ranges are made to order and shipped direct from our supplier, and lead times for those are confirmed at the time of order.

Once your order is dispatched you will receive a tracking number by email. If your piece arrives damaged, contact us at info@klaylife.com within 48 hours of delivery with clear photos of the piece and the packaging.

For freight quotes on large or bulky pieces, or delivery outside metro areas, email info@klaylife.com and we will confirm the cost and lead time before you order.

For returns, please see our refund policy.