Returns Policy & Refunds


  1. We offer a 14 day change of mind return, sale items included. Contact us within 14 days of receiving your item to arrange a return. Bespoke colours, sizes or styles ordered specifically for you can't be returned, and XL SpongeUps cannot be returned if they were not packed by us.
  2. The item will need to be meticulously packed in its original packaging and return shipping will need to be covered by you, the buyer. We subsidise our freight to the buyer but cannot subsidise return freight.
  3. Once the item is received and inspected, if it is in perfect condition a refund for the piece will be issued. If damage is incurred by a courier in the return process, klaylife cannot be held liable and credit / exchange will not be issued.

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