Warranty + Claims

 

LIGHTING ONLY

At klaylife we have taken utmost care to ensure your purchase arrives in perfect condition. Each chandelier is given its own Product Identification Number (PIN) when the production order is placed. This ensures traceability through the manufacturing process and into the future. Each item is inspected regularly during production and again just before it is despatched to you.

Delivery Inspection

klaylife chandeliers are shipped in special protective packaging but things can always go wrong when freighting goods around the country. So, on delivery, check the outside of the packaging for any signs of damage, then open the box and double check the chandelier is in good condition. If there are any issues please contact us immediately with accompanying photos of the damaged parts and packaging. We have insurance for damage in transit and will act promptly to resolve any issues.

 

klaylife  Warranty

klaylife chandeliers are covered by a 12 month warranty against manufacturing faults and defects, however in keeping with their handmade nature, there will always be some variation in size, shape, colour and finish of the klaylife beads and components. These minor variations are part of the charm of a handmade product and are not manufacturing faults. If faults and defects do arise, please see our formal warranty statement. klaylife, where possible, will also endeavour to have the fault or defect attended to on site so as to minimise any inconvenience. This however will be at the discretion of klaylife.

Non-warranty repairs

klaylife can also assist with products requiring repairs outside of warranty. Just contact us to arrange the repair. On receipt of a non-warranty repair request, klaylife will provide a quote and an indicative repair time.

Request for Refund

Lighting - unfortunately, as each klaylife chandelier is made to order, we cannot offer a refund where you made a wrong selection or changed your mind.

Jewellery - We offer a return or exchange for change of mind on unworn, unused, undamaged items with the tags still attached. Returns or exchanges can be made within 14 days of receiving the goods. We do not offer refunds or exchanges on sale items or earrings. Earrings cannot be exchanged or refunded due to hygiene regulations so please choose carefully. We do not refund the shipping cost on any returned orders – only the cost of the actual items returned will be refunded.

Please contact us for Returns address.

We strongly recommend that all returns posted to klaylife have a tracking number. Klaylife is not responsible for any exchanges or returns that go missing or lost on their way to us.
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